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Outages and Alerts In Your Area-Coronavirus (COVID-19) Information

Added Friday, June 26, 2020

During this challenging period, if you are having difficulty paying your bill on time as a result of the COVID-19 pandemic, we encourage you to reach out to our Customer Service Department at 518-324-5465 and choose Option 2 to setup a Deferred Payment Agreement (DPA).  Customers are responsible to pay for all services received; however, if you are having difficulty we will work with you to get your account current.

Added Monday, April 6, 2020

In the wake of the COVID-19 Pandemic, scams are on the rise.  Please be increasingly mindful of the potential for scams as criminals prey on people while they are isolated and uneasy about the future.  As terrible as this seems, it is happening here in our community, as well as all over the country.  Be vigilant and on the lookout for these types of scams.  One potential scam might be a telephone call demanding payment to avoid termination of your telephone and/or internet service.   Please be advised that PrimeLink is not making collection calls during the COVID-19 Pandemic.  Always verify the identity of any caller before providing personal information of any type.  If you have any questions, please do not hesitate to contact our Customer Service Department at 518-324-5465.



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I wanted to express my gratitude for your efforts involved in getting fiber to our facility. It has been a very pleasurable experience, from the beginning.  It is evident that Primelink professionals are very happy performing the jobs that they do, caring about the company and the customer.  Thus far, we have interacted with a number of people from the company, whether it during a company introduction, contract discussion, scheduling, installation and integration, or even an impromptu visit by the President-every person we have met, talked and worked with, has demonstrated that Primelink is a company that truly is a partner for success!

Karen Pratt, Director, Washington County Information Technology
Fort Edward, NY