Champlain Telephone Company and its subsidiaries (“CTC” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about CTC’s other policies and practices concerning broadband are available at https://www.champlaintelephone.com (“CTC Website”).
CTC engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. CTC’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. CTC wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.
CTC’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that CTC uses to manage its network.
CTC uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. CTC believes in full transparency and provides the following disclosures about its network management practices:
As its normal practice, CTC does not block any protocols, content or traffic for purposes of network management, but CTC may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.
CTC deploys Internet access to its subscribers through hardwired broadband access over DSL and fiber facilities.
CTC makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by CTC’ network. CTC measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond CTC’ control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a CTC broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen CTC broadband plan.
For the wireless service, CTC measures Bit Error Rate (BER) and the Received Signal Strength Indicator (RSSI) parameters for transmission rates, latency, and traffic every 15 min. For DSL, Fiber and T1 service, CTC measures traffic every 5 min. All services are best effort.
CTC tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed. Customers may also test their actual speeds using the speed test located at http://speedtest.primelink1.net/iframe.html and may request assistance by calling our business office at 518-298-2411 or by email at firstname.lastname@example.org">email@example.com .
Based on the network information CTC receives from its monitoring efforts, CTC’ network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, CTC has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. CTC reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:
Advertised : Actual Sustained : Percentage Differential
Advertised : Actual Sustained : Percentage Differential
Speed Tier : Latency (peak times) : Latency (Off-peak times)
CTC will conduct internal testing in the upcoming months and CTC will be participating in the FCC’s Broadband Testing Methods once those requirements are effective.
The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the lastmile facilities. At this time, CTC is not offering any non-BIAS data services.
Pricing and additional service information may be found here. In addition to this Network Transparency Statement, patrons may also find links to the following on the CTC Website:
For questions, complaints or requests for additional information, please contact CTC at:
PrimeLink has been extremely responsive to our needs for both our voice communication, as well as our high speed internet service. PrimeLink is locally owned and operated and very willing to give back to the community in a number of ways, including sponsoring the Adirondack Thunder. We are very happy to have them as a supporter and service provider.
Brian Petrovek, Adirondack Thunder
Glens Falls, NY