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Champlain Telephone Company and PrimeLink Recognized by the NYS Public Service Commission

Posted in General

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and parent company Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2015.

Each year, the commission recognizes telephone companies that provide exemplary service to their customers.  The criteria include evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission.  Among its standards for recognition, the PSC requires that customer trouble report rates must be less than 3.3 percent per 100 access lines.  In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2015.

“This commendation reflects the commitment of both companies to overall service quality and dedication to our customers,” said Trent Trahan, CEO and President of Champlain Telephone Company.  “This is definitely a tribute to the PrimeLink and Champlain Telephone employees who work hard to maintain our standard of excellence.”

The NYS Public Service Commission has a broad mandate to ensure that all New Yorkers have access to reliable and low-cost utility services.  The Commission regulates the state’s electric, gas, steam, telecommunications, and water utilities.  They also oversee the cable industry.  The Commission is charged by law with responsibility for setting rates and ensuring that adequate service is provided by New York’s utilities.  More information is available about the NYS PSC at

PrimeLink was established in 1997 and is a full service telecommunications company providing a wide array of advanced services, including local and long distance telephone service and broadband internet access for residential and business customers over its fiber optic network.  The Champlain Telephone Company is an independent local exchange carrier that has been providing continuous high-quality telecommunications services to the communities of Champlain, Rouses Point, Mooers, Mooers Forks, and Altona since 1903.

Want to learn more about PrimeLink and parent company, Champlain Telephone?  Call us at 1-800-398-8145 to find out about service availability in your area.