Contact an Account Representative or Get Support 1-800-398-8145

PrimeLink News

Hudson Headwaters Health Network and PrimeLink Offer Patients and Communities Free Wireless Access for Telehealth Appointments

Posted in General

Glens Falls, NY (May 15, 2020) – Hudson Headwaters Health Network and PrimeLink, Inc. have joined forces to offer free Wi-Fi at five Hudson Headwaters health centers, enabling patients without access to reliable internet service to be able to access telehealth visits with their health care provider. The free Wi-Fi connections are available for patients to use from 6 a.m. to 9 p.m. daily at the health centers located in Champlain, Plattsburgh, Ticonderoga, Fort Edward…

Continue Reading »

Beware of Scams during COVID-19 Pandemic

Posted in General

In the wake of the COVID-19 Pandemic, scams are on the rise.  Please be increasingly mindful of the potential for scams as criminals prey on people while they are isolated and uneasy about the future.  As terrible as this seems, it is happening here in our community, as well as all over the country.  Be vigilant and on the lookout for these types of scams.  One potential scam might be a telephone call demanding payment…

Continue Reading »

Coronavirus (COVID-19) Information

Posted in General

Dear Valued Customer: As concerns over the Coronavirus (COVID-19) continue to rise, our intent is to inform you of our current procedures.  As such, we want to share how we are handling this situation and its influence on life and business operations at PrimeLink.  Ensuring the health and safety of our employees and customers is our number one priority. In keeping with public health official guidelines, we are taking precautionary measures to limit your exposure…

Continue Reading »

FirstLight to Acquire PrimeLink

Posted in General

Albany, NY – February 11, 2020 – FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud computing and unified communications services to enterprise and carrier customers throughout the Northeast, announced today that it has signed a definitive agreement to acquire PrimeLink. This transaction enhances FirstLight’s position in Upstate New York including Plattsburgh, Glens Falls, Queensbury, Albany & the Lake Champlain Corridor with additional fiber capacity into Montreal, Canada. “This transaction reinforces our commitment…

Continue Reading »

Champlain Telephone Company and PrimeLink Recognized by the NYS Public Service Commission

Posted in General

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2018. Each year, the commission recognizes telephone companies that provide exemplary service to their customers. The criteria include evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission. Among its standards for recognition, the PSC requires that customer trouble…

Continue Reading »

Mandatory 10-Digit Dialing Coming in the 518 Area Code

Posted in General

Starting this summer, all telephone calls made in our area code will require the person making the call to include the area code when dialing.  Why?  Because the number of phone numbers available in our area are running out, a new area code (838) is being added to the area currently served by 518.  This is known as an area code overlay.  Get ready to change the way you dial your calls.  As of August…

Continue Reading »

Champlain Telephone Company and PrimeLink Recognized by the NYS Public Service Commission

Posted in General

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and parent company Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2015. Each year, the commission recognizes telephone companies that provide exemplary service to their customers.  The criteria include evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission.  Among its standards for recognition, the PSC requires that…

Continue Reading »

PrimeLink Continues Expansion in Saratoga

Posted in General

Saratoga Springs, NY- PrimeLink, Inc, a regional telecommunications company with offices in Champlain, Plattsburgh, and Queensbury, NY has continued to grow its fiber optic network infrastructure in the City of Saratoga and expand the number of businesses currently benefitting from the advanced services available. All services are brought to the end user with a 100% fiber optic network.  This availability of fiber optic technology will provide Saratoga with the most advanced transport medium available in…

Continue Reading »

PrimeLink and Champlain Telephone Company Receive Commendation from Public Service Commission

Posted in General

Plattsburgh, NY- The New York State Public Service Commission recently awarded both PrimeLink and parent company Champlain Telephone Company, with their annual commendation for excellence in service quality to consumers during 2011. “This commendation reflects the commitment of both companies to overall service quality and dedication to our customers,” said Trent Trahan, CEO and President of Champlain Telephone Company. “This is definitely a tribute to the PrimeLink and Champlain Telephone employees who work hard to…

Continue Reading »

PrimeLink Announces Hiring of Account Executive

Posted in General

Glens Falls, NY- Greg MacConnell, President and General Manager of PrimeLink, has announced the hiring of Mark P. Sidoti as Account Executive with PrimeLink. Sidoti brings over 20 years of diversified business to business sales experience to the well-known telecommunications company. Mark was most recently an Account Executive with Time Warner Cable Business Class serving the North Country Region. Prior to this, Sidoti held positions in the insurance and payroll industries serving Warren, Washington, and…

Continue Reading »
PrimeLink

PrimeLink