Move your contact center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
- Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
- Call routing algorithms include longest idle, round-robin, and first available
- Agent portal shows performance against KPIs
- Supervisor features include whisper, barge, and listen
- Administrative dashboard and reporting capabilities enable effective management and insight into call center performance
Auto Call Distribution – Summary Graphs
Auto Call Distribution – Detailed Graphs
Auto Call Distribution – Wallboard View
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We installed PrimeLink in our Glens Falls Business Journal office. Service has been excellent! Now our uploads and downloads are much, much faster!
Harry Weinhagen, Publisher, Glens Falls Business Journal
Glens Falls, NY