Contact an Account Representative or Get Support 1-800-398-8145

Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance

Auto Call Distribution – Summary Graphs

Auto Call Distribution Details

Auto Call Distribution – Detailed Graphs

Auto Call Distribution Summary Graphs

Auto Call Distribution – Wallboard View

Auto Call Distribution Wallboard

 

Save up to 30%, Get a Free Quote

  • This field is for validation purposes and should be left unchanged.

I wanted to express my gratitude for your efforts involved in getting fiber to our facility. It has been a very pleasurable experience, from the beginning.  It is evident that Primelink professionals are very happy performing the jobs that they do, caring about the company and the customer.  Thus far, we have interacted with a number of people from the company, whether it during a company introduction, contract discussion, scheduling, installation and integration, or even an impromptu visit by the President-every person we have met, talked and worked with, has demonstrated that Primelink is a company that truly is a partner for success!

Karen Pratt, Director, Washington County Information Technology
Fort Edward, NY

PrimeLink

PrimeLink