Contact an Account Representative or Get Support 1-800-398-8145

Contact PrimeLink for Reliable Phone and High Speed Internet Services in the North Country Region


We are open Monday-Friday 8:00 A.M. – 4:30 P.M.


Local: 518-324-5465 (518-324-LINK)
Toll Free Phone Number 1-800-398-8145


For info about our services or if you are interested in becoming a PrimeLink customer:

To change any information with your current account, or if you have any questions regarding your bill:

For technical support on Internet services:


PO Box 783
Champlain, NY  12919

Report an Issue

To report trouble with your Phone or Internet Service Please call 518-324-LINK. A Customer Service Representative will assist you with all of your service needs.

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I wanted to express my gratitude for your efforts involved in getting fiber to our facility. It has been a very pleasurable experience, from the beginning.  It is evident that Primelink professionals are very happy performing the jobs that they do, caring about the company and the customer.  Thus far, we have interacted with a number of people from the company, whether it during a company introduction, contract discussion, scheduling, installation and integration, or even an impromptu visit by the President-every person we have met, talked and worked with, has demonstrated that Primelink is a company that truly is a partner for success!

Karen Pratt, Director, Washington County Information Technology
Fort Edward, NY