Contact an Account Representative or Get Support 1-800-398-8145

Client Portal Educational Materials & User Guide

PrimeLink encourages all business customers to familiarize themselves with our client portal.  The client portal allows customers to keep the names and contact information for key personnel in their organization up to date at all times.  Business customers are also able to submit trouble tickets concerning telephone or internet problems through the portal in a few easy steps.  Customers can view the status of a ticket or new order in the PrimeLink system at any time.

For more information on our client portal or to get your personalized username and password sent to you, please contact us at 1-800-398-8145.

It is an easy, user-friendly way to stay up to date with your PrimeLink services!

The client portal user guide is available here: Client Portal User Guide

Please review and follow the link to the educational video: Client Portal Instructional Video

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I use Primelink for both internet and phone service at my business. I have a total of four incoming phone lines and a fax line, plus fiber optic internet. Any time that I have had a question, or concern, Primelink has gone above and beyond to address it. When I relocated my business, they were extremely accommodating in moving my entire phone system after hours on a weekend so that I did not have any business interruption. Five star service. Five star company.

Jack Helfgott, Owner, Yipes Auto Accessories
Plattsburgh, NY

PrimeLink

PrimeLink