Contact an Account Representative or Get Support 1-800-398-8145

Client Portal Educational Materials & User Guide

PrimeLink encourages all business customers to familiarize themselves with our client portal.  The client portal allows customers to keep the names and contact information for key personnel in their organization up to date at all times.  Business customers are also able to submit trouble tickets concerning telephone or internet problems through the portal in a few easy steps.  Customers can view the status of a ticket or new order in the PrimeLink system at any time.

For more information on our client portal or to get your personalized username and password sent to you, please contact us at 1-800-398-8145.

It is an easy, user-friendly way to stay up to date with your PrimeLink services!

The client portal user guide is available here: Client Portal User Guide

Please review and follow the link to the educational video: Client Portal Instructional Video

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I wanted to express my gratitude for your efforts involved in getting fiber to our facility. It has been a very pleasurable experience, from the beginning.  It is evident that Primelink professionals are very happy performing the jobs that they do, caring about the company and the customer.  Thus far, we have interacted with a number of people from the company, whether it during a company introduction, contract discussion, scheduling, installation and integration, or even an impromptu visit by the President-every person we have met, talked and worked with, has demonstrated that Primelink is a company that truly is a partner for success!

Karen Pratt, Director, Washington County Information Technology
Fort Edward, NY

PrimeLink

PrimeLink