Contact an Account Representative or Get Support 1-800-398-8145

Lifeline Assistance Program

This program offers qualifying households with a monthly discount on their telephone service. You can be eligible for Lifeline service by being enrolled in another government program such as SNAP, Housing Assistance and many others.

The Lifeline assistance program offered by PrimeLink is a federal program that provides eligible households with a monthly credit of $9.25 on telephone service or broadband service.  Primelink offers Lifeline on all of its voice packages and broadband packages (with speeds of 10/1 Mbps or greater), including bundles.  Exceptions may apply, please contact PrimeLink at 518-324-5465 and choose option 2 for details.

Who qualifies for the Federal Lifeline benefit?

You are eligible for Federal Lifeline Service if your total household income is at or below 135% of the Federal Poverty Guidelines; or if you, your dependent, or your household participates in one of the following:

  • Medicaid
  • SSI (not disability)
  • Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps
  • Federal Public Housing Assistance (Section 8)
  • Non-Service Related Veteran’s Disability Pension or Veteran’s Surviving Program Spouse Pension

Applicants must provide proof that they meet the income guidelines or receive one of the above listed benefits.

Individuals that do not meet the Federal Lifeline Service guidelines may still be eligible for the New York State Lifeline Program if they receive any of the following: Home Energy Assistance Program (HEAP), Free School Lunch Program, or Family or Safety Net Assistance.  If you have questions about your eligibility, please contact our Customer Service Department at 518-324-5465 and choose option 2.

Are there restrictions?

Lifeline is only available on one wire line or one wireless telephone or broadband service per household. Customers may not transfer their Lifeline benefits to another person, even if the other person is eligible. Each year, Lifeline customers must certify that they are still eligible for the discount. Customers who willfully make false statements in order to obtain the benefits are subject to fine or imprisonment or may be barred from the program.

How do I apply for Lifeline?

Customers must enroll in Lifeline service and must provide proof of eligibility before receiving support. To apply for Lifeline support for the first time, please complete this application (Adobe Reader Required) and send it along with proof of your eligibility (for example, a copy of your SNAP or Medicaid card, an SSI award letter, last year’s tax return, three consecutive months of pay stubs, or any other documentation you have to prove eligibility) to service@primelink1.com or mail to 99 Kansas Ave. Plattsburgh, NY 12903.  If you are completing an annual recertification for Lifeline support, please complete this recertification form and follow the same instructions as described above.  We encourage you to contact us if you believe you qualify for this program. Please contact us at 518-324-LINK, toll free at 1-800-398-8145 or come in and talk with one of our customer service representatives at our business office. We will work with you to answer any questions you may have.

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I have been very pleased with Primelink’s internet service. Downtime is minimal, customer support is helpful and responsive, and their pricing is competitive. They provide the personal service and follow-up you expect of a local provider.

Lance Wang, Village of Cambridge, Village Clerk
Cambridge, NY

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