Contact an Account Representative or Get Support 1-800-398-8145

Lifeline Assistance Program

This program offers qualifying households with a monthly discount on their telephone service. You can be eligible for Lifeline service by being enrolled in another government program such as SNAP, Housing Assistance and many others.

The Lifeline assistance program offered by PrimeLink is a federal program that provides eligible households with a monthly credit of $9.25 on telephone service or broadband service.  Primelink offers Lifeline on all of its voice packages and broadband packages (with speeds of 10/1 Mbps or greater), including bundles.  Exceptions may apply, please contact PrimeLink at 518-324-5465 and choose option 1 for details.

Who qualifies for Lifeline?

You are eligible for Lifeline Service if your total household income is at or below 135% of the Federal Poverty Guidelines; or if you, your dependent, or your household participates in one of the following:

  • Medicaid
  • Home Energy Assistance Program (HEAP)
  • Free School Lunch Program
  • Family Assistance
  • Safety Net Assistance
  • SSI (not disability)
  • Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps
  • Federal Public Housing Assistance (Section 8)
  • Non-Service Related Veteran’s Disability Pension or Veteran’s Surviving Program Spouse Pension

Applicants must provide proof that they meet the income guidelines or receive one of these benefits.

Are there restrictions?

Lifeline is only available on one wire line or one wireless telephone or broadband service per household. Customers may not transfer their Lifeline benefits to another person, even if the other person is eligible. Each year, Lifeline customers must certify that they are still eligible for the discount. Customers who willfully make false statements in order to obtain the benefits are subject to fine or imprisonment or may be barred from the program.

How do I apply for Lifeline?

Customers must enroll in Lifeline service and must provide proof of eligibility before receiving support. Complete this application (Adobe Reader Required) and send it along with proof of your eligibility (for example, a copy of your SNAP or Medicaid card, an SSI award letter, last year’s tax return, three consecutive months of pay stubs, or any other documentation you have to prove eligibility) to service@primelink1.com or mail to 99 Kansas Ave. Plattsburgh, NY 12901. We encourage you to contact us if you believe you qualify for this program. Please contact us at 518-324-LINK, toll free at 1-800-398-8145 or come in and talk with one of our customer service representatives at our business office. We will work with you to answer any questions you may have.

Save up to 30%, Get a Free Quote

  • This field is for validation purposes and should be left unchanged.

I wanted to express my gratitude for your efforts involved in getting fiber to our facility. It has been a very pleasurable experience, from the beginning.  It is evident that Primelink professionals are very happy performing the jobs that they do, caring about the company and the customer.  Thus far, we have interacted with a number of people from the company, whether it during a company introduction, contract discussion, scheduling, installation and integration, or even an impromptu visit by the President-every person we have met, talked and worked with, has demonstrated that Primelink is a company that truly is a partner for success!

Karen Pratt, Director, Washington County Information Technology
Fort Edward, NY

PrimeLink

PrimeLink