Contact an Account Representative or Get Support 1-800-398-8145

Lifeline Assistance Program

This program offers qualifying households with a monthly discount on their telephone service. You can be eligible for Lifeline service by being enrolled in another government program such as SNAP, Housing Assistance and many others.

The Lifeline assistance program offered by PrimeLink is a federal program that provides eligible households with a monthly discount on telephone service. Primelink offers Lifeline on all of its voice packages, including bundles.

Who qualifies for Lifeline?

You are eligible for Lifeline Service if your total household income is at or below 135% of the Federal Poverty Guidelines; or if you, your dependent, or your household participates in one of the following:

  • Medicaid
  • SSI (not disability)
  • Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps
  • Home Energy Assistance Program (HEAP)
  • Family Assistance
  • Safety Net Assistance
  • Federal Public Housing Assistance (Section 8)
  • National School Lunch Program’s Free Lunch Program
  • Veterans Disability Pension
  • Veterans Surviving Spouse Pension

Applicants must provide proof that they meet the income guidelines or receive one of these benefits.

Are there restrictions?

Lifeline is only available on one wire line or one wireless telephone per household. Customers may not transfer their Lifeline benefits to another person, even if the other person is eligible. Each year, Lifeline customers must certify that they are still eligible for the discount. Customers who willfully make false statements in order to obtain the benefits are subject to fine or imprisonment or may be barred from the program.

How do I apply for Lifeline?

Customers must enroll in Lifeline service and must provide proof of eligibility before receiving support. Complete this application (Adobe Reader Required) and send it along with proof of your eligibility (for example, a copy of your SNAP or Medicaid card, an SSI award letter, last year’s tax return, three consecutive months of pay stubs, or any other documentation you have to prove eligibility) to service@primelink1.com or mail to 99 Kansas Ave. Plattsburgh, NY 12901. We encourage you to contact us if you believe you qualify for this program. Please contact us at 518-324-LINK, toll free at 1-800-398-8145 or come in and talk with one of our customer service representatives at our business office. We will work with you to answer any questions you may have.

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I use Primelink for both internet and phone service at my business. I have a total of four incoming phone lines and a fax line, plus fiber optic internet. Any time that I have had a question, or concern, Primelink has gone above and beyond to address it. When I relocated my business, they were extremely accommodating in moving my entire phone system after hours on a weekend so that I did not have any business interruption. Five star service. Five star company.

Jack Helfgott, Owner, Yipes Auto Accessories
Plattsburgh, NY

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