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Call Features - Telephone Services for Business and Home

Telephone service includes the most commonly used calling features built in: Caller ID, Call Waiting, Call Forwarding. Voice mail is available for a small fee.

Call Waiting

Call waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered, then allows you to put the first caller on hold while you answer the incoming call.

What Call Waiting does for you:

  • Prevents missed calls.
  • Callers will hear ringing, not busy signals.
  • Provides many of the advantages of an additional line, but at a fraction of the cost.

To answer an incoming call while you’re on the phone:

  1. Press the receiver or “flash” button and release. This puts the first call on hold and connects you to the incoming call.
  2. To go back to the first call, press and release the receiver or “flash” button again.
    Or, to end the first call to take the incoming call:
  3. Hang up and allow the phone to ring with the incoming call.

Cancel Call Waiting

Cancel Call Waiting allows you to cancel Call Waiting before or during one telephone call.

What Cancel Call Waiting does for you:

  • Prevents Call Waiting interruptions on important calls and long distance calls.
  • Prevents data transmission errors caused by Call Waiting tones when using computer modems.

To cancel Call Waiting before making a call:

  1. Press *70 before making your call or data connection. This will prevent Call Waiting tones from interrupting that particular call or data connection.
  2. After you hang up, the Call Waiting feature is automatically restored.

To cancel Call Waiting during a call:

  1. Press the receiver or “flash” button, listen for three beeps and a steady dial tone.
  2. Press *70, the listen for three beeps.
  3. Wait for automatic reconnection to existing call.

Note: When Cancel Call Waiting is activated, callers will hear a busy signal.

Call Forwarding

Call forwarding allows you to redirect all calls to another telephone number:

What Call Forwarding does for you:

  • Reduces missed calls.
    Calls can follow you wherever you go.
  • Eliminates waiting for important calls.
  • Enhances home security when you are away.

To forward calls:

  1.  Enter *72, then listen for three beeps and a steady dial tone.
  2. Dial telephone number to which calls will be forwarded.
  3. Wait for ringing and answer. Advise party of call forwarding.
  4. If party does not answer or if line is busy:
    1. Repeat Steps 1 through 3 immediately.
    2. Listen for three beeps and a steady dial tone.
  5. Hang up.

To cancel Call Forwarding:

  1. Enter *73, then listen for three beeps.
  2. Hang up.

To forward calls from a remote phone:

  1. Call 324-1000
  2. Enter your telephone number and PIN, listen for dial tone
  3. Enter *72 – listen for dial tone
  4. Enter telephone number to which calls will be forwarded.
  5. Listen for two beeps and steady dial tone.
  6. Hang up.

To Cancel Call Forwarding from a remote phone:

  1. 1-2 as above.
  2. Enter #73.
  3. 4-6 as above.

Notes:
Calls forwarded to long distance telephone numbers will be charged to you.
To change the number to which your calls will forwarded, you must cancel Call Forwarding, then follow the above procedures.

Three-Way Calling

Three-Way calling allows you to add a third party to an existing telephone conversation.

What Three-Way Calling does for you:

  • Reduces the need for callbacks when trying to confirm plans.
  • Brings families and friends together.

To set up a Three-Way Call:

  1. Dial the first party you wish to have on your three-way call.
  2. To put that party on hold, press and release the receiver or “flash” button, and you will hear a second dial tone.
  3. Dial the number of the second party you would like to add to the three-way call.
  4. When the second party answers, press and release the receiver or “flash” button again, and all parties will be connected on the same call. If the second party’s line is busy, or there is no answer, press the receiver or “flash” button twice, and you will be reconnected with the first party.

Voice Mail

Missing calls because you’re away from home, on the Internet or taking another call? Voicemail answers those calls and allows you to retrieve messages from anywhere, any time – and without expensive equipment.

Step 1: Record Your Personal Greeting(s)

  1. Dial the Number to Access Voice Mail (324-MAIL).
  2. Enter your voice mailbox number (your home phone).
  3. At the prompt, enter your PIN number. (if you haven’t set up a password yet it will be 0000).
  4. At the Main Menu press 9.
  5. Press 1 for Greeting Options.
  6. Press 4 to Record a Greeting.
  7. At the tone, record your greeting. When you are finished press the # key.
  8. Press 1 to Play Current Greeting
  9. Press 2 to Save
  10. Press the * key to return to the Mailbox Setup Menu.

Step 2: Change Your Password

  1. Dial the Number to Access Voice Mail (324-MAIL).
  2. Enter your voice mailbox number (your home phone).
  3. At the prompt, enter your PIN number. (if you haven’t set up a password yet it will be 0000).
  4. At the Main Menu press 9 for Set Up Menu.
  5. Press 2 to change Password.
  6. Enter your new Password (1-16 Digits) followed by the # key (choose a number you will
    remember).
  7. Re-enter your password followed by the # key.
  8. Hang Up.

You have now personalized your Greetings and Password. You may change these at any time. When you lift your phone’s receiver and hear a stutter dial tone, you have a voice message.

Step 3: Listening to Your Messages from Your Home Phone

When you lift your phone’s receiver and hear a stutter dial tone, you have a voice message

  1. Dial the Number To Access Voice Mail 324-MAIL.
  2. Press # key.
  3. Press 1 to retrieve your messages.
  4. Press 1 again to listen to the new message.
  5. After you have listened to the message a voice prompt will ask you to:
    1. Press 1 – To listen to the message again.
    2. Press 2 – To save the message and listen to next message.
    3. Press 3 – To delete the message and listen to the next message.
    4. Press 4 – To save the message as new.
  6. While Listening to Your Voice Mail messages you can also do the following:
    1. Press 1 – To return to the beginning of the message.
    2. Press 7 – To back up (rewind) 3 seconds.
    3. Press 8 – to pause and continue playing the message.
    4. Press 9 – To forward the message 3 seconds.
  7. 6. Press the * key to return to the Main Menu.

Step 4: Listening to Your Messages Away From Home

There are two ways to access your Voice Mail from any touch tone phone when you are away
from home:

  1. Dial your home phone number (including area code if calling long distance).
  2. When the greeting begins, press the (star) key.
  3. When prompted, enter your Password followed by the # key.
  4. Press 1 to retrieve your messages – Press 1 again to listen to the new message.
  5. After you have listened to the message a voice prompt will ask you to:
    1. Press 1 – To listen to the message again.
    2. Press 2 – To save the message and listen to next message.
    3. Press 3 – To delete the message and listen to the next message.
    4. Press 4 – To save the message as new.
  6. Press the * key to return to the Main Menu.

OR

  1. Dial the Number to Access Voice Mail – 324-MAIL
  2. When prompted, enter your Mailbox ID Number (home phone number with area code).
  3. When prompted, enter your Password followed by the # key.
  4. Press 1 to retrieve your messages – Press 1 again to listen to the new message.
  5. Press the * key to return to the Main Menu.

If you wish to practice, call your own telephone number and leave a message. When you pick up the phone again, you will hear the stutter dial tone indicating you have a message. Follow the steps to listen to your message.

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Just wanted to drop a note and let you know how happy Seeley Office is with our decision to partner with PrimeLink. The conversion to Fiber Optics has been a great decision and greatly improved our business flow.  The customer service has been awesome and it’s a true local experience vs. our previous large corporate vendor.  It’s been a pleasure working with PrimeLink and I encourage all potential new PrimeLink clients to really take a look at the savings and service- you won’t regret it.

Tim Seeley, Jr., Director of Business Development, Seeley Office Systems
Glens Falls, NY

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