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Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance

Auto Call Distribution – Summary Graphs

Auto Call Distribution Details

Auto Call Distribution – Detailed Graphs

Auto Call Distribution Summary Graphs

Auto Call Distribution – Wallboard View

Auto Call Distribution Wallboard

 

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Just wanted to drop a note and let you know how happy Seeley Office is with our decision to partner with PrimeLink. The conversion to Fiber Optics has been a great decision and greatly improved our business flow.  The customer service has been awesome and it’s a true local experience vs. our previous large corporate vendor.  It’s been a pleasure working with PrimeLink and I encourage all potential new PrimeLink clients to really take a look at the savings and service- you won’t regret it.

Tim Seeley, Jr., Director of Business Development, Seeley Office Systems
Glens Falls, NY

PrimeLink

PrimeLink