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Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance

Auto Call Distribution – Summary Graphs

Auto Call Distribution Details

Auto Call Distribution – Detailed Graphs

Auto Call Distribution Summary Graphs

Auto Call Distribution – Wallboard View

Auto Call Distribution Wallboard

 

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I would highly recommend Primelink to anybody looking for internet or phone service. We have been with them for over 14 years for our business service. The customer service is awesome, as well as all the employees that work there. The company is well known throughout the community because of all their generous donations.

Carol Carpenter, Owner, Liquor & Wine Warehouse
Plattsburgh, NY

 

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