Contact an Account Representative or Get Support 1-800-398-8145

Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance

Auto Call Distribution – Summary Graphs

Auto Call Distribution Details

Auto Call Distribution – Detailed Graphs

Auto Call Distribution Summary Graphs

Auto Call Distribution – Wallboard View

Auto Call Distribution Wallboard

 

Save up to 30%, Get a Free Quote

  • This field is for validation purposes and should be left unchanged.

I use Primelink for both internet and phone service at my business. I have a total of four incoming phone lines and a fax line, plus fiber optic internet. Any time that I have had a question, or concern, Primelink has gone above and beyond to address it. When I relocated my business, they were extremely accommodating in moving my entire phone system after hours on a weekend so that I did not have any business interruption. Five star service. Five star company.

Jack Helfgott, Owner, Yipes Auto Accessories
Plattsburgh, NY

PrimeLink

PrimeLink