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Contact Center

Move your contact center to the cloud

Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.

  • Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant
  • Call routing algorithms include longest idle, round-robin, and first available
  • Agent portal shows performance against KPIs
  • Supervisor features include whisper, barge, and listen
  • Administrative dashboard and reporting capabilities enable effective management and insight into call center performance

Auto Call Distribution – Summary Graphs

Auto Call Distribution Details

Auto Call Distribution – Detailed Graphs

Auto Call Distribution Summary Graphs

Auto Call Distribution – Wallboard View

Auto Call Distribution Wallboard

 

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PrimeLink has been extremely responsive to our needs for both our voice communication, as well as our high speed internet service. PrimeLink is locally owned and operated and very willing to give back to the community in a number of ways, including sponsoring the Adirondack Thunder. We are very happy to have them as a supporter and service provider.

Brian Petrovek, Adirondack Thunder
Glens Falls, NY

PrimeLink

PrimeLink