Contact an Account Representative or Get Support 1-800-398-8145

Contact PrimeLink for Reliable Phone and High Speed Internet Services in the North Country Region


We are open Monday-Friday 8:00 A.M. – 4:30 P.M.


Local: 518-324-5465 (518-324-LINK)
Toll Free Phone Number 1-800-398-8145


For info about our services or if you are interested in becoming a PrimeLink customer:

To change any information with your current account, or if you have any questions regarding your bill:

For technical support on Internet services:


PO Box 783
Champlain, NY  12919

Report a Trouble

To report a trouble with your Phone or Internet Service Please call 518-324-LINK. A Customer Service Representative will assist you with all of your service needs.

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I use Primelink for both internet and phone service at my business. I have a total of four incoming phone lines and a fax line, plus fiber optic internet. Any time that I have had a question, or concern, Primelink has gone above and beyond to address it. When I relocated my business, they were extremely accommodating in moving my entire phone system after hours on a weekend so that I did not have any business interruption. Five star service. Five star company.

Jack Helfgott, Owner, Yipes Auto Accessories
Plattsburgh, NY